Hello Planners and welcome to our online store! I hope the FAQs below will answer your questions in regards to placing orders with us and all the shipping info you might want to find out.
Help! I Have Questions About My Order!
Q : What are your shop hours?
A: Our shop hours are M-F 10am-7pm Malaysia time. When emailing, please allow 3 business days for a response.
Q : Where is my album order?
A: Our album releases have an estimated 6-8 week processing time. However, we often ship quicker than the stated processing time.
Q : How do I pay?
A: We only accept PayPal. Happie Scrappie is an online store based in Malaysia and uses USD (US dollar) as the transacted currency for all orders.
Q: Do you ship internationally?
A: Yes, we do! We are currently using DHL ecommerce, USPS and FedEx as our main postal services, which deliver to more than 200 destinations worldwide.
Q: How much is shipping?
A: Our shipping charges as below:
US, Singapore and Everywhere else in the world - USD $6.99
Canada - USD $16.50
Q: Where’s my order?
A: All non USA orders are shipped via local shipping service unless you’ve requested FedEx (see below for instructions on requesting FedEx). USA orders are shipped via USPS. Please allow 2 to 4 weeks for your order to arrive after shipping, depending on your country.
Q: Which shipping address do you ship my items to?
A: We will ship your order to the shipping address entered during checkout. If there isn't an address on the order/invoice, we will ship it to your PayPal shipping address. Kindly confirm your shipping address is correct before checking out!
Q: Is Duty and VAT (Taxes) included in the sales?
A: These fees are not included in the shipping price of your order. All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We could not advise whether your items are dutiable at designation country and also the exact duty incurred.
Q: I need to make a change to my order
A: All sales are final and non-refundable. Please send us an e-mail at firstname.lastname@example.org for any address changes. Since we do receive high volume of emails, please allow up to 3 business days for a response. Our shop hours are M-F 10am-7pm Malaysia time.
Q: I have received my orders but the item(s) is/are damaged or was/were sent incorrectly. Can I ask for refund?
A: Email us at email@example.com to discuss the situation and options. We are happy to help!
Q: I have received my orders but it isn't what I have expected. Can I ask for refund?
A: We currently do not accept returns (due to high shipping charges). We do advise customers to read our shop policy before placing an order. Please email us at firstname.lastname@example.org to discuss the situation and options. We are happy to help!
Q: I have forgotten to key in the discount code or promo code before check out. Can you refund the excess amount?
A: All sales are final and no refund will be given if discount code is not key in upon checking out.