Hello there and welcome to our online store! I hope the FAQs below will answer your questions in regards to placing orders with us and all the shipping info you might want to find out.
Help! I Have Questions About My Order!
Q : What are your shop hours?
A: Our shop hours are M-F 9am-6pm. When emailing, please allow 3 business days for a response.
Q : How do I pay?
A: We only accept PayPal, Google Pay and ShopPay (for credit cards and Amex). Happie Scrappie is an online store based in Malaysia and uses USD (US dollar) as the transacted currency for all orders.
Q: Do you ship internationally?
A: Yes, we do! We are currently using DHL Express, FedEx and Singapore Post as our main shipping partners, which deliver to more than 200 destinations worldwide.
Q: How much is shipping?
A: Shipping charges for your order will be calculated and displayed at checkout. Refer here for more info.
Q: Where’s my order?
A: All orders are processed within 5 to 8 business days (excluding weekends and public holidays in Malaysia) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID-19 has resulted in significant disruption in international airfreight movements. We currently offer only expedited shipping via FedEx / DHL Express to ensure your package arrive in a timely manner. Please allow 5-7 business days for your order to arrive after shipping, depending on your country's custom clearance.
Q: Which shipping address do you ship my items to?
A: We will ship your order to the shipping address entered during checkout. We do not ship to P.O. Box address. If there isn't an address on the order/invoice, we will ship it to your PayPal shipping address. Kindly confirm your shipping address is correct before checking out!
Q: Is Duty and VAT (Taxes) included in the sales?
A: These fees are not included in the shipping price of your order. All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient. We could not advise whether your items are dutiable at designation country and also the exact duty incurred. Happie Scrappie is not responsible for these charges if they are applied and are your responsibility as the customer.
Q: I need to make a change to my order.
A: All sales are final and non-refundable. Please send us an e-mail at firstname.lastname@example.org for any address changes. Since we do receive high volume of emails, please allow up to 3 business days for a response. Our shop hours are M-F 9am-6pm.
Q: I have received my orders but the item(s) is/are damaged or was/were sent incorrectly. Can I ask for refund?
A: Email us at email@example.com to discuss the situation and options. We are happy to help!
Q: I have received my orders but it isn't what I have expected. Can I ask for refund?
A: We currently do not accept returns (due to high shipping charges). We do advise customers to read our shop policy before placing an order. Please email us at firstname.lastname@example.org to discuss the situation and options. We are happy to help!
Q: I have forgotten to key in the discount code or promo code before check out. Can you refund the excess amount?
A: All sales are final and no refund will be given if discount code is not key in upon checking out.